FAQ

When will my order ship?

Orders normally dispatch within 3 business days after confirmed payment. Business days are Monday through Friday, excluding U.S. holidays. This is processing time, not a guaranteed delivery date. Product-specific preorder or release dates take precedence.

Where do orders ship from?

Orders are fulfilled through our U.S. warehouse in Bear, Delaware. Some items are sourced from suppliers after purchase. If an item is unavailable or dispatch is delayed, we will contact you about a revised date or a refund for the unshipped item.

How much is shipping?

Standard U.S. shipping is free when your merchandise subtotal is $200 or more after discounts, before tax and shipping. For orders below $200, the shipping charge appears at checkout before payment. Available delivery destinations and services are shown at checkout.

Can I request expedited shipping?

Yes, please contact us before ordering with your items, quantity, destination ZIP code and deadline. Expedited service costs extra, including on orders over $200, and must be confirmed in advance. It does not shorten processing time unless we agree otherwise.

How can I track my order?

When your order ships, we provide shipment and tracking details. Carrier tracking may take time to update after the first scan. For help with a delayed or missing parcel, contact us with your order number.

Can I return or cancel an order?

All sales are final. We do not accept change-of-mind returns or cancellations after order acceptance, including for sealed or opened products. Wrong items, shipping damage, missing deliveries and rights required by law are handled under our Refund Policy. Contact us promptly if there is a problem.

Are specific cards or hits guaranteed?

Product configurations follow the listing and manufacturer information. Individual cards, autographs, grades and resale values are not guaranteed unless expressly stated by the manufacturer.

What payment methods can I use?

Available payment methods are displayed at checkout. If you choose a manual payment option, placing an order does not mean payment has been received. Fulfillment begins after payment is confirmed.